Our goal at Capital Health is to provide excellent health care and excellent customer service. To do so, we need to know what you think we are doing well and what we could do to improve. By keeping informed, your feedback and opinions help us to improve every aspect of your experience. To this end, we have developed easy ways to obtain valuable feedback, including:
- You can voice any concern to nurses or any other hospital staff members.
- You can contact our patient advocates directly at:
Capital Health Regional Medical Center (609) 394-6336
Capital Health Medical Center - Hopewell (609) 303-4280
- After discharge, you may receive a survey from the company that Capital Health uses to conduct patient surveys. This survey will ask you questions about the care you received while you were a patient. Your comments about Capital Health are important and will help us serve you better. We appreciate the time you take to answer the survey. We really do read each returned survey and recognize staff members who are mentioned for excellence.
You may also communicate your concerns/grievances as well as your compliments in writing. Please address your letter to:
Capital Health, Patient Experience
750 Brunswick Avenue
Trenton, New Jersey 08638
The New Jersey Department of Health and Senior Services is responsible for enforcing hospital licensing regulations. You can contact them at:
New Jersey Department of Health & Senior Services
Division of Health Facilities Evaluation & Licensing
P.O. Box 367
Trenton, New Jersey 08625-0367
If you have any concerns regarding your patient care and safety in the hospital that the hospital has not addressed, you are encouraged to contact the hospital's management. If the concerns cannot be resolved through the hospital, the individual is encouraged to contact DNV by:
- Website: www.dnvhealthcareportal.com/patient-complaint-report
- Email: [email protected]
- Phone: 866-496-9647
- Fax: 281-870-4818
- Mail: DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245
Thank you for letting us know about your experience at Capital Health. Together, we will continue to work toward delivering outstanding health care.