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Office Policies

Telephone calls

Our office staff is available to take calls from 8 a.m. to 4 p.m., Monday - Friday. Routine needs such as test results, prescription refills, referral requests, medical questions or setting up appointments are handled most efficiently during this time. No refills or referrals will be issued on nights and weekends.

Cancellation policy

If you are unable to keep your appointment, you must cancel 24 hours prior to an appointment to avoid a fee ($25).


Please bring your insurance card(s) and photo ID with you to all appointments. Your payment is expected at the time of your appointment. Capital Health Medical Group offices will only accept payment in the form of credit card and check. Cash payments will no longer be accepted.


For routine prescription refills, please contact your pharmacy and your pharmacy will request authorization from our office. Your refill will be ready at your pharmacy within three business days (five days for Pain Management).

For mail order prescriptions or a prescription that cannot be refilled over the telephone with your pharmacy, please call our main number to leave a message with your refill request. Please include: patient’s name, date of birth, the name of the medication(s) and a phone number where you can be reached. We ask that you call for your refills at least three days before your supply runs out. Please allow 48-72 hours for us to process your request.


If your insurance requires a referral for specialists, please contact your primary care provider at least 72 hours ahead of your scheduled appointment. We require patients to secure their own referrals for their visit. If you fail to secure your insurance referral ahead of the appointment, you may have to reschedule your scheduled exam.

Referrals are valid for only a specific period of time. Please check with your insurance company for specific instructions regarding coverage.

Minor patient policy

In order for us to give your child the best care possible, it is essential that a parent or legal guardian accompany your child to office visits. If this is not possible, we will need a letter signed and dated by the parent/legal guardian giving us permission to provide the child with care and/or immunizations.

Hospital affiliation

We are employed by Capital Health and utilize the medical services that are provided at the health system's two hospitals - Capital Health Regional Medical Center and Capital Health Medical Center – Hopewell. This provides our patients with access to the area's most advanced medical services, including neurosciences, digestive health, level II trauma care, Mercer County's only regional perinatal center (including the area's only level III Neonatal Intensive Care Unit), pediatric emergency services, oncology and much more.

Our affiliated hospitalist physicians will see you if you're admitted to one of our hospitals. This allows us to provide a better continuum of care from the time you're admitted until after you're discharged. The hospitalist will take care of you while you're at our hospitals and provide pertinent details of your hospital visit to your regular physician after you leave so that he or she can continue to provide your care on an outpatient basis.

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