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Capital Health Earns National Distinction as a Top Performer in Patient Experience

Capital Health Medical Center Hopewell named Press Ganey Guardian of ExcellenceCapital Health Medical Center – Hopewell has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in health care consumer and workforce engagement. Press Ganey recognizes Capital Health as a top-performing health care organization achieving the 95th percentile or above for performance in patient experience. 

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading health care organizations. The award is presented annually to hospitals like Capital Health Medical Center – Hopewell for consistently sustained performance in the top 5% of all Press Ganey clients. Capital Health Medical Center – Hopewell is the only hospital in New Jersey to receive this annual award.

“It is a significant achievement to be recognized by Press Ganey on a national stage as a leader in patient experience,” said Al Maghazehe, president and CEO of Capital Health. “During these challenging times, this award is an affirmation of our unwavering commitment to high-quality and compassionate patient care across all departments at Capital Health Medical Center – Hopewell, with special thanks to teams in our Level III Neonatal Intensive Care Unit and our highly respected Pediatrics Department. As a result of efforts throughout our organization, the community we serve can be confident that they will receive the best care possible in our hospitals when they need us most.”

“Press Ganey is honored to recognize Capital Health Medical Center – Hopewell as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “This award reflects an unwavering commitment to earning the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Capital Health’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in health care.”

Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses and staff, and advanced technology. Capital Health Medical Center – Hopewell is home to the only inpatient pediatric unit in Mercer County and the region’s first and most experienced Pediatric Emergency Department, which most recently became New Jersey’s first Autism-Friendly Pediatric Emergency Department.

Mercer County’s only Level III Neonatal Intensive Care Unit (NICU) is part of the Maternity Services Program at Capital Health Medical Center – Hopewell, which makes up the most complete maternity facility in the area. From routine deliveries to high-risk needs, staff at the Josephine Plumeri Birthing Center at Capital Health Medical Center - Hopewell provide a full range of prenatal, obstetrical, postpartum, and neonatal care options to make sure new families have the greatest chance for healthy beginnings. The designated Regional Perinatal Center provides neonatal care, as well as in-house coverage by obstetricians, midwives, neonatologists, perinatologists, and anesthesiologists 24 hours a day, seven days a week. To learn more, visit capitalhealth.org/maternity.

Capital Health Pediatric Services at Capital Health Medical Center – Hopewell delivers the finest in specialty care for children ages newborn to adolescents. The Pediatric Emergency Department at Capital Health Medical Center - Hopewell offers emergency care just for kids in a friendly environment completely separate from the adult emergency department more suitable children. As New Jersey’s first Autism-Friendly Pediatric Emergency Department, this department also includes specialty trained staff who recognize and treat ASD patients. Capital Health Medical Center - Hopewell is also home to the only community-based inpatient pediatric unit between Philadelphia, PA and New Brunswick, NJ. The 10-bed unit has been caring for children for more than a decade, complementing our specialized Pediatric Emergency Department, with experienced pediatricians in the hospital 24 hours a day, available to provide on-site care. Learn more at capitalpeds.org