Comments & Concerns

Our goal at Capital Health is to provide excellent healthcare and excellent customer service. To do so, we need to know what you think we are doing well and what we could do to improve. By keeping informed, your feedback and opinions help us to improve every aspect of your experience. To this end, we have developed easy ways to obtain valuable feedback, including:

  • You can voice any concern to nurses or any other hospital staff members.
  • You can contact our guest relations advocates directly at:
    Capital Health Regional Medical Center (609) 394-6336
    Capital Health Medical Center Hopewell (609) 303-4280
  • As an inpatient, you will receive a Press Ganey inpatient survey at your home once you have been discharged. This survey provides us with a wealth of information. Please complete and return the survey in the self-addressed, stamped envelope that accompanies the survey.

You may also communicate your concerns/grievances as well as your compliments in writing. Please address your letter to:

Capital Health, Guest Relations
750 Brunswick Avenue
Trenton, New Jersey 08638

The New Jersey Department of Health and Senior Services is responsible for enforcing hospital licensing regulations. You can contact them at:

New Jersey Department of Health & Senior Services
Acute Care Survey Oversight
P.O. Box 360
Trenton, New Jersey 08625
1-800-792-9770

If an individual has any concerns regarding your patient care and safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital's management. If the concerns cannot be resolved through the hospital, the individual is encouraged to contact The Joint Commission by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

Thank you for letting us know about your experience at Capital Health. Together, we will continue to work toward delivering outstanding healthcare.

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