Frequently Asked Questions

Getting Started

How do I sign up for my portal?

To get started with your portal, provide us with an e-mail address. You can do this during your regular office visit. If you don’t have e-mail access, a username and password will be provided when you register at one of Capital Health’s doctors offices. We suggest that you log in as soon as possible to reset your password for security purposes.

If you provide us with an e-mail address, you will receive a message when the portal is ready to access.

After you sign up, visit www.capitalhealth.org/myportal to access your portal anytime, anywhere.

I did not receive a confirmation account, what do I do?

If you provided an e-mail address at registration and didn’t receive a confirmation e-mail, check your spam, junk or bulk folder in your e-mail account. The notification e-mail may be in there.

My family member and I use the same e-mail account, what do I do?

Each portal must have a unique e-mail address. Your e-mail address must be unique since it can be used as your User ID to access your patient portal. There are many service providers that offer free e-mail accounts (Google, Hotmail, Yahoo, etc.). You will have to create a second account for yourself or your family member so you both receive the appropriate e-mail notifications when new information is sent.

I logged in to my patient portal account, now what?

Congratulations! You are now connected with Capital Health. Take some time to review the information in your My Medical Record section. If you see anything that may be wrong or out-dated, please use this as an opportunity to let your doctors office know.

THIS PORTAL SHOULD NOT BE USED IN THE CASE OF AN EMERGENCY. IF YOU ARE HAVING AN EMERGENCY, PLEASE CALL 9-1-1 OR GO TO THE NEAREST EMERGENCY ROOM.

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