FAQs for Capital Health's Hospital Portal

Support

What if I need help?

Password issues

If you forgot your password for the Capital Health Hospital Patient Portal, visit capitalhealth.org/myportal and click on the link for the hospital portal. At the log-in screen, click on the “Forgot your password” link, enter the e-mail you registered with or the e-mail address that was given to the Capital Health representative during your visit. An e-mail will be sent to you within five minutes with a link for you to create a new password.

Registration issues

Register for the portal at capitalhealth.org/myportal and click on the link for the hospital portal. At the log-in screen, click on “Register Here” and complete the registration form. You will be e-mailed a new log-in and temporary password.

Missing Information in Portal

If medical information is missing from the portal, it may take up to 14 days for some results to display in the portal. There are certain types of test results that we are not permitted to display in accordance with state and federal regulations. 

Other Issues

Go to capitalhealth.org/myportal and click on the link for the hospital portal. At the log-in screen, click on “Send a secure support request by clicking here.” Please make sure you add a phone number or e-mail address so we can contact you.

What if I want to un-enroll in the portal?

Go to capitalhealth.org/myportal and click on the link for the hospital portal. At the log-in screen, click on “Send a secure support request by clicking here.” Please make sure you add a phone number or e-mail address so we can contact you.

What if I am having trouble accessing my account?

Go to capitalhealth.org/myportal and click on the link for the hospital portal. At the log-in screen, click on “Send a secure support request by clicking here.” Please make sure you add a phone number or e-mail address so we can contact you.

THIS PORTAL SHOULD NOT BE USED IN THE CASE OF AN EMERGENCY. IF YOU ARE HAVING AN EMERGENCY, PLEASE CALL 9-1-1.

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