FAQs for Capital Health's Hospital Portal

My Password and User ID

I do not remember creating a password. How do I log in?

If you provided an e-mail address at registration and didn’t receive a confirmation e-mail, check your spam, junk or bulk folder in your e-mail account. The notification e-mail may be in there.

If you do not receive an e-mail, then you can register for the portal by visiting capitalhealth.org/myportal and click on the link for the Capital Health Hospital Patient Portal. Then click on “Register Here” and complete the registration form. You will be e-mailed your log-in and temporary password.

I forgot my password. How do I log in?

Passwords are case-sensitive. Please make sure that your Caps Lock is not on.

If you forgot your password for the Capital Health Hospital Patient Portal and you have logged in before, click on the “Forgot your password” link on the Log-in Screen. Enter the e-mail address you entered during your registration process or the e-mail address that was given to the Capital Health representative during your registration at the hospital. An e-mail will be sent within 5 minutes with a link for you to create a new password.

My e-mail address has changed. How do I update my patient portal?

You can update your registration information for the portal by visiting capitalhealth.org/myportal and re-register by clicking on the link for the Capital Health Hospital Patient Portal, clicking on “Register Here” on the log-in screen, and completing the registration form. You will be e-mailed a new log-in and temporary password to your new e-mail address.  

What is your privacy policy?

You can download and save our privacy policy by visiting capitalhealth.org/privacy-policy.

Why do I need an e-mail address?

The portal uses your e-mail address as a way to identify who you are. Your e-mail address is unique to you since it is used as your User ID to access your hospital patient portal. There are many service providers that offer free e-mail accounts (Google, Hotmail, Yahoo, etc.).

THIS PORTAL SHOULD NOT BE USED IN THE CASE OF AN EMERGENCY. IF YOU ARE HAVING AN EMERGENCY, PLEASE CALL 9-1-1.

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