FAQs for Capital Health's Hospital Portal

Getting Started

How do I sign up for my portal?

To get started with your hospital patient portal, you must have provided us with an e-mail registration at hospital registration during a recent visit to one of our hospitals. If you were admitted to one of our hospitals or visited one of our Emergency Departments on or after July 15, 2015, your portal will have secure access to download and e-mail your health summary to your physicians. Outpatient diagnostic test results and laboratory results are also available from July 1, 2016.

You can register for the portal at capitalhealth.org/myportal and click on the link for the Capital Health Hospital Patient Portal. Then click on “Register Here” and complete the registration form. You will be e-mailed your log-in and temporary password.

If you provided us with an e-mail address at hospital registration, you will receive a message when the portal is ready to access. No need to use “Register Here.” Just check your e-mail and/or junk mail folder as it may have been accidentally redirected.

If you don’t have an e-mail address, you can submit a request for a log-in and password. On the log-in page, click on “Send a secure support request by clicking here.” Please make sure you add a phone number so we can call you with your log-in information.

We suggest that you log in as soon as possible to reset your password for security purposes.

After you sign up, visit capitalhealth.org/myportal to access your portal anytime, anywhere.  

I did not receive a confirmation account, what do I do?

If you provided an e-mail address at registration and didn’t receive a confirmation e-mail, check your spam, junk or bulk folder in your e-mail account. The notification e-mail may be in there by accident.

If you provided an e-mail at registration, you can go to capitalhealth.org/myportal, click on the link for the Capital Health Hospital Patient Portal, then to “Forgot my Password.” If your e-mail is in the portal system, you will receive an e-mail with a new temporary password.

If you do not receive an e-mail, then you can register for the portal at capitalhealth.org/myportal and click on the link for the Capital Health Hospital Patient Portal. Then click on “Register Here” and complete the registration form. You will be e-mailed your log-in and temporary password.

My family member and I use the same e-mail account, what do I do?

Each portal access must have a unique e-mail address. Your e-mail address must be unique to you since it can be used as your User ID to access your hospital patient portal. There are many service providers that offer free e-mail accounts (Google, Hotmail, Yahoo, etc.). You will have to create a second account for yourself or your family member so you both receive the appropriate e-mail notifications.

I logged in to my patient portal account, now what?

Congratulations! You are now connected with Capital Health. Take some time to review the information in your My Medical Record section. It may take up to 14 days for some results to display in the portal. There are certain types of test results that we are not permitted to display in accordance with state and federal regulations. If after two weeks a result has not displayed, please contact our Health Information Management Department (Medical Records) by visiting our Contact Us form and clicking on "Medical Records" in the subject field.

THIS PORTAL SHOULD NOT BE USED IN THE CASE OF AN EMERGENCY. IF YOU ARE HAVING AN EMERGENCY, PLEASE CALL 9-1-1.

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