Adheres to an appropriate and effective set of core beliefs including honesty and serving the greater good. Does not blame others for his/her own mistakes or misrepresent him/herself for personal gain or protection. Perceived by others as a direct, truthful individual and is widely trusted, with the ability to present the truth in an appropriate and helpful manner.
Provides the most efficient and effective work processes to meet the needs of patients and other customers which leads to the highest quality services. Makes sound decisions based upon knowledge, judgement and experience. Is sought out by others for advice and solutions to issues and problems.
Demonstrates caring and concern for the welfare of others, assisting wherever necessary. Uses understanding and insight when dealing with patients or other customers in all aspects of care or service delivery.
Displays a professional and collaborative spirit in fulfilling responsibilities and assisting others. Helps to create and maintain positive morale with his/her team, sharing in success, working through problems. Fosters open dialogue, and works toward creating an atmosphere where outcomes and successes are beneficial to the team and/or the organization at large.
Standards of Behavior
Promote Positive Behavior
- Address the needs of our patients in a prompt and caring manner
- Demonstrate professional courtesy to patients, visitors and co-workers
- Offer the warmth of a simple smile whenever appropriate and possible
- Remember that everyone is your customer
- Promote self-esteem in yourself and others
Maintain a Professional Appearance
- Introduce yourself whenever interacting with someone for the first time
- Listen and be responsive to the needs of our patients and customers
- Communicate frequently with patients so they know we care
- Keep noise levels at a minimum and encourage others to do so
- Maintain confidentiality by holding conversations in private
- Dress appropriately
- Maintain a clean and organized work area
- Remember that we are all part of the health care team, serving our patients and their families
- Offer assistance to co-workers whenever possible and avoid the "it’s not my job" syndrome